Shipping policy

Shipping Policy

At Vitabilia, we are committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that orders may take slightly longer to process during holidays, promotional periods, or periods of unusually high order volume.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method available at checkout.

Typical delivery times are:

  • United States: 5–10 business days

  • Canada: 5–12 business days

  • United Kingdom: 5–12 business days

  • Europe: 5–12 business days

  • Australia & New Zealand: 7–15 business days

  • Other international destinations: 7–20 business days

These are estimated delivery times only and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.

From time to time, Vitabilia may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed at checkout or on our website.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team and we will be happy to assist you.

International Orders

For international orders, your shipment may be subject to customs duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or other charges imposed by your country's customs authorities are the responsibility of the customer.

Vitabilia cannot control or predict these charges.

Delivery Delays

While we work with reliable shipping carriers, Vitabilia is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs delays

  • Weather conditions

  • Carrier delays

  • Public holidays

  • Incorrect or incomplete delivery information

  • Natural disasters

  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your order.

If you realize that you have entered an incorrect address, please contact us as soon as possible. We will do our best to update the address before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Vitabilia is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you are still unable to locate your package, contact us and we will assist you in determining the next steps.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.

Email: info@vitabilia.com

We are happy to help with any shipping-related questions or concerns.

Vitabilia reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with the updated revision date.